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This policy explains how cikaselot collects, uses, and protects the information attached to your account — from login details to payment records linked to GoPay or QRIS. Read through each section to understand what we hold, why we hold it, and how you can act on it.
When you create an account with cikaselot, we collect the details you submit during registration — your name, contact address, and the e-wallet or payment method you link, such as GoPay or QRIS. We also record session activity tied to your account: the games you open, deposits processed through your linked wallet, and any support requests you raise. This information serves three purposes. First, it lets us operate your account correctly — matching wallet transactions to your balance and keeping your session history accurate. Second, it supports account security: if we detect an unusual login pattern, your recorded access history is what we check before flagging the event. Third, it helps us respond to your support queries with the context needed to resolve them. We do not sell your personal data to third parties. Where data is shared — for example, with payment processors handling your GoPay or QRIS transactions — it is shared only to the extent needed to complete that transaction. Availability of these services depends on your region and local law. Data retention periods are shown in your account dashboard after login, and you can request a full record at any time through our support channel.
Transaction records for GoPay deposits are retained as part of your account wallet history and are accessible from your account dashboard.
QRIS payment references are logged against your account session and can be reviewed or queried through our support contact path.
Login timestamps, game session records, and support interactions are stored to maintain account accuracy and respond to any disputes you raise.
This policy covers all data processed through your cikaselot account — whether you access the platform on mobile or desktop, and whether your session involves slots, live tables, or any other content we offer. The scope below outlines what falls inside this policy and what sits outside it, so you know exactly what we are responsible for.
All data collected during account creation, login, and session activity falls fully within this policy. This includes your registered contact details and any security credentials linked to your account.
Deposits and withdrawals processed through GoPay or QRIS are covered here. We hold the reference records; your e-wallet provider holds its own records under its separate privacy terms.
Game titles and lobby content provided by studios such as Spadegaming or CQ9 are delivered through our platform. Data about how you interact with that content is within scope; the studios' own data practices are not.
Links or services outside cikaselot — including any external payment app or identity verification step required in your region — operate under their own policies. We are not responsible for data handled outside our platform.
This policy gives you practical control over the information we hold. You can request a summary of the personal data attached to your account at any time — the process starts through our support contact, and we will respond with a record of what we hold. If any detail is incorrect — a mismatched name, an outdated contact address, or a payment reference you do not recognise — you can ask us to correct or review it. We will confirm the outcome once the check is complete. Where local law in Indonesia or your eligible region gives you the right to request deletion of specific data, you can raise that through the same support path. We will tell you which records can be removed and which must be kept for legal or transaction-history reasons. These rights apply where access to our platform is permitted under local law.
Request a copy of the personal data we hold on your account by contacting support. We will send the summary to your registered contact address.
If your name, contact address, or linked wallet details are wrong, raise a correction request through support and we will verify and update the record.
For any GoPay or QRIS transaction reference you do not recognise on your account, contact support with the reference number and we will check the record.
Where permitted under your local law, you can request deletion of specific personal data. Support will confirm which records qualify and what the outcome will be.
For any question or request related to this privacy policy — reviewing your data, correcting a detail, or raising a concern — use the contact paths below. Have your account ID and the specific record or question ready so we can respond accurately.
Open the chat icon from your account dashboard for direct contact with our support team. Suitable for quick queries about your account data or a specific transaction record.
Send your privacy request or data query to our support email address, listed on the Contact page. Include your registered account details so we can locate your record.
Some data — including your transaction history and session log — is visible directly in your account dashboard after login, without needing to contact support first.
We apply access controls to your account data so that only verified processes and authorised support staff can read it. Cookies used on the platform are limited to session management and are not used to build advertising profiles. Your account password and wallet link are stored in a way that prevents us from reading the raw value — if you lose access, the recovery path is through the verification steps shown in your account settings, not by us retrieving a stored password. Retention: we keep your account data for as long as your account is active and for the period required by applicable law in your region after it closes. You can request the specific retention period through support.
We use session cookies to keep you logged in and track your account state. We do not use cookies to serve third-party advertising or to track activity outside cikaselot.
Your login credentials are stored using one-way hashing. Support staff cannot read your password. Account recovery follows the verification steps visible in your account settings.
Account and transaction data is retained while your account is active and for any legally required period afterward. The specific retention schedule is available on request through support.
When we update this policy, the revised version is published here and the date at the top of the page is updated. Continued use of your account after an update means you have seen the revised terms.
These are the questions we hear most often about how cikaselot handles your personal data. If your question is not here, contact support through live chat or email.
We collect the details you enter during registration — your name, contact address, and any payment method you link, such as GoPay or QRIS. We also record your session activity, login history, and any support interactions tied to your account.
Yes. Contact support through live chat or email with your account ID and request a data summary. We will compile and send the record to your registered contact address. The process starts the moment we receive your request.
Raise a correction request through support. Include your account ID and the specific detail that needs changing. We will verify the update and confirm once it is done. Some changes may require identity verification depending on your region.
We share data only where it is necessary to complete a service — for example, passing a payment reference to process your GoPay or QRIS transaction. We do not sell your personal data. Third-party processors handle only the data they need and operate under their own privacy terms.
We keep your data while your account is active and for the period required by applicable law in your region after closure. If you want the specific retention period for your account, contact support and we will tell you the applicable timeframe.
The updated version is published on this page with a revised date at the top. We do not send individual notifications for every change, so checking this page periodically is the way to stay current. Continued account use after an update means you have acknowledged the revised terms.