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These terms set out the rules that apply when you open an account, access the lobby, and make transactions through GoPay or QRIS on cikaselot. Access to our platform depends on local law and is available only where local law permits.
When you create an account on cikaselot, you enter into a direct agreement with us. These terms cover every action you take inside the platform — browsing the lobby, placing activity, depositing through GoPay, QRIS, or a linked e-wallet, and contacting support. They do not cover services run by third parties that we link to but do not operate. We may update these terms when our services change or when regulations in Indonesia require it. The version shown in your account dashboard at the time of any activity is the one that applies. If a material change is made, we will surface a notification the next time you log in — you will not need to hunt for it. Using the platform after a change takes effect means you accept the updated terms. If you do not agree, the right move is to close activity and contact support before continuing. Your transaction history and wallet balance remain accessible through the account page regardless of whether you continue using the service. Eligibility depends on local law in your region. We do not extend access to regions where online gaming activity is restricted, and it is your responsibility to confirm that access is permitted where you are located.
These terms apply specifically to your registered account and the activity you carry out through it. Understanding the boundaries helps you know where to direct any question or dispute.
All login, registration, identity verification, and session activity falls under these terms. Rules around account suspension, closure, and reactivation are governed here. If access is restricted, the reason will be shown in your account.
Deposits and withdrawals processed through GoPay, QRIS, DANA, or OVO are covered. The amount added or removed is reflected in your wallet. Transaction records are visible in your account history after each action completes.
The game lobby, live table rooms, and sports categories available on cikaselot are covered by these terms. Game titles from studios such as Spadegaming, CQ9, and JDB are part of the platform content we supply directly.
Payment processors, network providers, and external links are not operated by us. Once a transaction is handed to GoPay or QRIS for processing, their own terms apply. We are not liable for delays or errors that originate on the third-party side.
You have practical options at every stage of your account relationship with us. Your transaction log is accessible from the account history tab after each deposit or withdrawal — you do not need to contact support to retrieve it. If any detail in your account profile is incorrect, the fields can be edited from the account settings page; changes to identity documents require you to submit updated files through the verification form shown there. If you believe a transaction has been recorded incorrectly, raise it through the support channel within the period shown on your account page. We review every flagged transaction against the server record. For any question about how your data is used or how long records are kept, you can submit a written request through the support form and we will respond within the timeframe stated in the data section of this policy.
Your full transaction history is available in the account dashboard after each completed action. You can filter by date, method, and amount. No support request is needed to access it.
Profile fields including contact details can be updated directly in account settings. Identity document changes require re-submission through the verification form. Follow the steps shown on that page.
Use the support form to flag a transaction dispute or policy question. Include your account ID and the relevant date. We reference the server log for every review and respond through the same channel.
Submit a written request through the support form if you want to know what data we hold and how long we retain it. We will reply within the period specified in the data handling section below.
Policy questions, account disputes, and data requests all have a clear path. Choose the channel that suits your situation and include your account ID so we can locate your record quickly.
The primary route for policy questions, transaction disputes, and data requests. Access it from the Help section after logging in. Include your account ID and the relevant activity date.
Available from the lobby page for account access questions and general policy clarifications. Chat is the fastest path for straightforward questions about how these terms apply to your account.
For formal requests including data inquiries and written policy disputes, email support is available at the address listed on the contact page. Responses follow the timeframe stated in the data section.
Your account data is handled according to the practices described in this section. We do not sell personal information to third parties, and access to your records is limited to the processes needed to operate your account, process transactions, and respond to support requests.
We collect only the information needed to operate your account and process transactions through GoPay, QRIS, DANA, or OVO. Data is stored on secured infrastructure and is not shared outside the processes required to run the service you signed up for.
We use session cookies to keep you logged in and to remember lobby preferences. Analytics cookies are used to understand how the platform is navigated. You can manage cookie preferences from the settings page shown in your account.
Account records, including transaction history and identity documents, are retained for the period required by applicable law in Indonesia. After that period, data is deleted or anonymised. The current retention schedule is available on request through the support form.
To update, correct, or request deletion of your personal data, submit a written request through the support form. Include your account ID and the specific data concerned. We will respond within the timeframe stated in the email support section above.
Questions about how these terms work in practice are answered here. If your question is not covered, the support form in your account is the right place to send it.
They apply from the moment you complete registration and access the lobby. Each time you log in, the version shown in your account dashboard is the one in force. If the terms have changed since your last visit, a notification will appear before you proceed.
We display a notification the next time you log in after any material update. Continuing to use the platform after that point means you accept the revised terms. If you disagree, contact support before taking further action so your account status can be reviewed.
Go to the account history tab, locate the transaction in question, and use the support form to flag it. Include your account ID and the transaction date. We compare the record against the server log and respond through the same support channel.
Yes. Your complete transaction log is available in the account dashboard at any time after login. You can filter records by date, payment method — including GoPay, QRIS, or DANA — and transaction type without needing to contact support.
Records are kept for the period required by applicable law in Indonesia. After that period, data is deleted or anonymised. To get the current schedule or ask a specific data question, submit a written request through the support form in your account.
Access depends on local law and is available only in regions where online gaming activity is permitted. It is your responsibility to confirm that access is lawful where you are located. cikaselot does not extend access to restricted regions.